Terms & Conditions
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These Terms & Conditions apply to the use of the Paviq Potholes website and, where applicable, the provision of services by Paviq Potholes.
For the purposes of these Terms, “Paviq”, “we”, “us” and “our” refer to Paviq Potholes. “Customer”, “you” and “your” refer to any person or organisation making an enquiry,
requesting a quotation or purchasing services from us.
Where the legal entity operating Paviq Potholes is different from the trading name, the relevant legal company details will be provided below.
Legal business name: QUARENTA GROUP LTD trading as PAVIQ
Company number: 17323472
Registered office: Sherbourne House, 247 Humber Avenue, Coventry, CV1 2AQ
Email: info@paviq.co.uk
Telephone: +447337 058625
1. Website Information
The information contained on this website is provided for general information about our services.
We make reasonable efforts to ensure that information on the website is accurate and current. However, information may change and we do not guarantee that every page will always be complete, accurate or up to date.
Images showing repair work or completed projects are intended to illustrate our services.
Individual results may vary depending on the condition and circumstances of each site.
2. Enquiries and Quotations
Submitting an enquiry through the website does not create a contract for services.
Information provided through an online quotation form, telephone call, email or other communication may be used to assess the requirements and prepare a quotation.
A quotation may be based on photographs, measurements, information supplied by the customer or an inspection of the site.
Where the condition of the surface cannot reasonably be assessed remotely, we may require a site visit before providing or confirming a quotation.
3. Quotations
Unless otherwise stated in writing, quotations are provided based on the information available to us at the time.
A quotation may be subject to change where conditions discovered after inspection or commencement of work are materially different from those originally described.
Any additional work or changes to the agreed scope should, where reasonably practicable, be discussed and agreed with the customer before that additional work is undertaken.
A quotation is not acceptance of an order until the relevant requirements have been agreed by both parties.
4. Acceptance of Work
A contract for services will arise when the scope of work, price and relevant arrangements have been accepted by both Paviq and the customer.
The agreed scope should identify, where appropriate, the areas to be repaired, proposed repair method, price and any relevant exclusions or conditions.
5. Customer Responsibilities
The customer is responsible for providing accurate information relevant to the work.
Customers should inform us of any known issues that may affect the work, including underground services, access restrictions, drainage problems, structural issues or other
relevant site conditions.
The customer must ensure that we have reasonable access to the area requiring work and that any necessary permissions have been obtained.
6. Site Conditions
Surface repairs can be affected by conditions outside our reasonable control, including weather, moisture, drainage, underlying ground conditions, previous repairs, surface
deterioration and traffic or loading.
Where such conditions may affect the proposed work or expected result, we will endeavour to explain the relevant limitations.
7. Access and Preparation
The customer must provide suitable access to the work area unless otherwise agreed.
Vehicles, equipment, materials and other objects that prevent access to the agreed work area should be removed before work begins.
Where access or preparation requirements have not been met, this may affect the timing or cost of the work.
8. Weather and Delays
Certain repair activities require suitable weather and surface conditions.
We reserve the right to postpone or rearrange work where weather or site conditions would make carrying out the work unsuitable, unsafe or likely to compromise the quality of the repair.
We will aim to communicate any significant delay as soon as reasonably practicable.
9. Payment
Payment terms will be stated in the quotation or invoice.
Unless otherwise agreed in writing, invoices should be paid within the period stated on the invoice.
Where a deposit or advance payment is required, this will be communicated before the relevant work is scheduled.
10. Additional Work
If additional work is requested by the customer or becomes reasonably necessary because of previously unknown site conditions, the additional cost will be discussed before the work is undertaken where reasonably practicable.
11. Completion
Upon completion, the customer should inspect the repaired area where reasonably practicable.
Any concerns regarding the completed work should be raised with us promptly so that the matter can be considered and, where appropriate, investigated.
12. Existing and Underlying Conditions
Surface repairs address the agreed damaged area and do not necessarily correct underlying causes such as drainage defects, ground movement, structural failure or continuing water ingress.
Where an underlying condition is identified or reasonably suspected, we may advise the customer that further investigation or additional work is required.
13. Guarantees
Any specific guarantee or warranty offered for particular work will be stated in writing.
Unless expressly agreed otherwise, no guarantee is given that a repaired surface will remain free from future damage where deterioration is caused by factors outside the agreed repair scope.
14. Cancellation
Where applicable, customers may have statutory cancellation rights under UK consumer law.
The availability and extent of cancellation rights can depend on the type of customer, the nature of the contract and whether work has already commenced.
Any specific cancellation arrangements applicable to the customer’s contract will be provided at the appropriate stage.
15. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to that, we will not be responsible for loss or damage arising from matters outside our reasonable control or from conditions that were not reasonably identifiable or disclosed before work was undertaken.
16. Complaints
We aim to resolve concerns fairly and promptly.
If you are dissatisfied with our service, please contact us using the details provided on the Contact page and explain the issue, including relevant photographs or supporting information where appropriate.
We will review the matter and respond within a reasonable period.
17. Intellectual Property
Unless otherwise stated, the content of this website, including original text, branding, graphics and other materials created for Paviq, belongs to Paviq or is used under appropriate permission or licence.
Website content must not be reproduced, copied, modified or commercially reused without appropriate permission.
18. Third-Party Websites
This website may contain links to external websites.
We are not responsible for the content, availability, security or privacy practices of thirdparty websites.
19. Changes to These Terms
We may update these Terms from time to time.
The latest version will be published on this website with the relevant update date.
20. Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory rights available to consumers under applicable law.
Contact
For questions about these Terms, please contact:
Paviq Potholes
Legal business name: QUARENTA GROUP LTD trading as Paviq
Company number: 17323472
Registered office: Sherbourne House, 247 Humber Avenue, Coventry, CV1 2AQ
Email: info@paviq.co.uk
Telephone: +447337 058625