Complaints Procedure
Last updated: September 2026
At Paviq, we aim to provide professional service, clear communication and good-quality workmanship.
If something has gone wrong or you are unhappy with our service, we want to know so that we have an opportunity to investigate and put matters right where appropriate.
Step 1 — Contact Us
Please contact us as soon as reasonably possible.
Provide:
- Your name
- Contact details
- Relevant quotation or invoice information
- Description of the issue
- Photographs or other supporting information where appropriate
- The outcome you are seeking
Step 2 — Review
We will review the information provided and, where necessary, discuss the matter with the relevant person involved.
We may need to inspect the work or site before reaching a conclusion.
Step 3 — Response
We will aim to respond within a reasonable period and explain our position clearly.
Where we agree that corrective action is appropriate, we will discuss the proposed solution with you.
Step 4 — Further Review
If you remain dissatisfied after our response, you may ask us to carry out a further review of the matter.
We will consider any additional information you provide before giving our further response.
Important
Complaints should be raised as soon as possible so that relevant evidence, photographs and site conditions can be properly considered.
Nothing within this procedure affects any statutory rights you may have.