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Privacy Policy

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Paviq Potholes respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect through our website, why we collect it, how we use it and the rights available to you under applicable UK data protection law.

1. Who We Are

Data Controller: QUARENTA GROUP LTD trading as PAVIQ POTHOLES

Company Number: 17323472

Registered Office: Sherbourne House, 247 Humber Avenue, Coventry, CV1 2AQ

Email: info@paviq.co.uk

Telephone: +447337 058625

2. Information We May Collect

Depending on how you interact with us, we may collect:

  • Name
  • Company or organisation name
  • Email address
  • Telephone number
  • Address or postcode
  • Information about the surface requiring repair
  • Details about the damage
  • Photographs submitted with an enquiry
  • Information contained in your messages or correspondence
  • Information necessary to provide quotations or services

We may also receive limited technical information when you use our website, such as IP address, browser type, device information and website usage information, depending on the cookies and technologies used on the website.

3. How We Use Your Information

We may use your information to:

  • Respond to enquiries
  • Prepare quotations
  • Arrange site assessments
  • Provide requested services
  • Communicate about an existing enquiry or booking
  • Manage customer relationships
  • Process payments
  • Maintain business records
  • Improve our website and services
  • Protect our website and systems
  • Meet legal and regulatory obligations

4. Photographs

If you submit photographs through our quotation form, they may be used to assess the condition of the area and determine whether we can provide an appropriate service.

We will not knowingly use customer photographs for marketing or public display without an appropriate lawful basis or permission where required.

5. Lawful Basis

Depending on the circumstances, we may process personal information because:

  • You have requested a quotation or service;
  • Processing is necessary to perform or take steps towards a contract;
  • We have a legitimate business interest;
  • We are required to comply with a legal obligation; or
  • You have provided consent where consent is the appropriate lawful basis. 

6. Sharing Information

We do not sell personal information.

Information may be shared with trusted service providers where reasonably necessary to operate our business, such as website hosting, website maintenance, email, payment
processing, accounting or IT providers.

Where appropriate, we expect such providers to handle information securely and in accordance with applicable data protection requirements.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling contractual, legal, accounting and regulatory requirements.

Retention periods may vary depending on the type of information and the reason it is held.

8. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Cookies

Our website may use cookies and similar technologies.

Some cookies may be necessary for the operation of the website, while others may be used for analytics or other purposes.

Where consent is required, relevant non-essential cookies will only be used in accordance with applicable requirements.

Further information is available in our Cookie Policy.

10. Your Rights

Subject to applicable law, you may have rights including:

  • The right to request access to personal information we hold about you;
  • The right to request correction of inaccurate information;
  • The right to request deletion in certain circumstances;
  • The right to restrict processing in certain circumstances;
  • The right to object to certain processing;
  • The right to data portability where applicable; and
  • The right to withdraw consent where processing is based on consent.

11. Contacting Us

If you wish to exercise a privacy right or have a question about how your information is handled, contact:

Paviq Potholes
Business address: Sherbourne House, 247 Humber Avenue, Coventry, CV1 2AQ

Email: info@paviq.co.uk

Telephone: +447337 058625

You also have the right to raise concerns with the UK’s Information Commissioner’s Office (ICO).

12. Changes to This Policy

We may update this Privacy Policy when our services, website or legal obligations change.

The latest version will always be published on this page.

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